Privacy Policy

Apple Community Health Services LLC (“Apple Community Health,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information, including information related to SMS communications.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, phone number, email address, mailing address

  • Healthcare-Related Information: Appointment details, care coordination details, and limited health-related information as permitted by law

  • Communication Information: SMS opt-in/opt-out status, message history, and customer support inquiries

  • Technical Information: IP address, browser type, device information, and website usage data

2. How We Use Personal Information

We use personal information to:

  • Provide and manage healthcare and care coordination services

  • Schedule and send appointment reminders

  • Send account notifications, service updates, and care-related communications

  • Respond to inquiries and provide customer support

  • Improve our website, services, and communication experience

  • Comply with legal, regulatory, and healthcare obligations

3. Sharing of Personal Information

We may share personal information only with:

  • Service providers that support our operations (e.g., scheduling systems, communication platforms)

  • Healthcare partners involved in your care, as permitted by law

  • Legal or regulatory authorities when required

SMS Consent Protection

SMS consent is not shared with third parties or affiliates.
Your phone number and SMS opt-in information are used solely for communications from Apple Community Health Services LLC.

4. SMS Communications & Consent

By providing your phone number and opting in, you consent to receive SMS messages from Apple Community Health Services LLC. These messages may include:

  • Appointment reminders

  • Care coordination updates

  • Account notifications

  • Administrative or service-related messages

Messaging frequency may vary based on your interactions and care needs.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

6. Your Choices

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: community@applecommunityhealth.com.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Apple Community Health Services LLC.

These messages may include:

  • Appointment reminders

  • Account notifications

  • Care coordination and service updates

  • Conversational messages related to your care

Message frequency may vary. Message and data rates may apply.

Opt-Out & Help